To support these changes, the team also invested in new technology, including enterprise resource planning (ERP) software, customer relationship management (CRM) tools, and business intelligence systems. These systems helped to streamline processes, improve data analysis, and enable better decision-making.
One of the first areas they tackled was the product development process. For years, Smithson Corporation had followed a traditional, sequential approach to product development, with separate teams working on design, engineering, and testing. This approach had led to lengthy development cycles, high costs, and a lack of innovation.
Reengineering The Corporation: A Guide to Transforming Your Organization